OpenScape Contact Centre Enterprise

OpenScape Contact Centre Enterprise is an integrated multi-channel contact centre solution featuring advanced skills-based routing for the mid-to-large contact centre, with up to 1,500 active agents on a single site. Multiple OpenScape Contact Centre servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents. Whether inbound or outbound interactions, single site or multi-site, or integrated with your existing CRM system, OpenScape Contact Centre Enterprise provides the capabilities you need for your contact centre.

  • Achieve first contact resolution with intelligent multi-channel contact routing
  • Improve interaction handling efficiency with intuitive, multi-channel agent desktops
  • Streamline contact centre operations with powerful management tools
  • Deploy easily with modular growth and scalability

OpenScape Contact Centre Enterprise V8 Data Sheet Issue 1 OSCC Enterprise V8 Customer Presentation – Customer Value Presentation