OpenScape Contact Centre Agile V8 is a cost-effective, feature-rich contact centre solution designed to meet the customer service needs of small-to-medium sized enterprises and “informal” call centres up to 100 active agents.
OpenScape Contact Centre Agile’s intelligent group-based routing ensures customers are connected with the best qualified agent on a contact-by-contact basis, regardless of the contact medium (inbound, e-mail, and callbacks). By allowing for blended media interactions, OpenScape Contact Centre Agile reduces the need for follow-up calls or emails. This increases customer satisfaction and helps decrease the number of incoming contacts. With integrated multimedia presence and collaboration tools, OpenScape Contact Centre Agile empowers agents to find and collaborate with support staff anywhere in the enterprise.