Why You Should Deal With Comtel

LOCAL SUPPORT

  • We are based in South East Queensland and the majority of our activities are within two travel hours of our service centres so we can repair any issues within eight working hours for our support clients. That is our goal and our commitment.
  • We keep critical spare parts at our service centres located in Brisbane, Toowoomba, Gold and Sunshine Coasts, so we can resolve issues for multiple clients quickly.
  • Our hosting sites are conveniently located in Brisbane and Toowoomba.
  • Our microwave and digital radio networks cover South East Queensland so we do not need to rely on third parties for data backhaul.
  • Our contact centre staff are located in South East Queensland. Local staff with local knowledge providing real time and location specific solutions and assistance.
  • You will be dealing with the same sales, administrative and service staff most of the time; providing support that is consistent and reliable.

BUSINESS COMMUNICATION SPECIALISTS

That’s all we’ve done for 40 years!

Supplying a complete suite of Information Communication solutions gives us unrivalled experience and focus.

  • We know our solutions so we can customise them to suit you and we can fix them when they break.
  • We’re not a computer or retail company trying to sell you a communication solution.

GUARANTEED RESULTS

We guarantee you will be satisfied with the solution and service we provide

  • Put quite simply, if you pay us in full for our products and services when we supply them, promptly report any faults to us, and if our product has been installed for at least 3 months and less than 6 months, you are eligible for our authentic, ironclad 100% money-back guarantee.
  • You are not an expert in this field and you probably only have to buy a new system every 10 years. We will guarantee that this product is fit for purpose or we will give you your money back and help change to another solution. You can’t make a bad decision that will hurt long term. Other companies do not offer this level of protection and security.

BEST TOOLS, BEST PEOPLE!

Our commitment to staying at the forefront in the areas of staff training and best-of-trade maintenance tools means that we can offer you a highly efficient and dynamic support experience.

  • We own our Advanced diagnostic tools so they are calibrated and available when required:
    • Fluke Category 8 Copper Data Certifier
    • Fibre Optic Splicer and Certifier
    • Aeroflex Digital Mobile Radio Calibration and Test Equipment
    • VDSL (NBN) Testers
  • Our technical staff are all trade certified Electronics and Communications technicians. They are not electricians or computer repairers trying to work out of field, but certified tradesmen with significant experience and expertise.
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