OpenScape Contact Centre Enterprise

OpenScape Contact Centre Enterprise is an integrated multi-channel contact centre solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single site. Multiple OpenScape Contact Centre servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents. Whether inbound or outbound interactions, single-site or multisite, or integrated with your existing CRM system, OpenScape Contact Centre Enterprise provides the capabilities you need for your contact center.

  • Achieve first contact resolution with intelligent multi-channel contact routing
  • Improve interaction handling efficiency with intuitive, multi-channel agent desktops
  • Streamline contact center operations with powerful management tools
  • Deploy easily with modular growth and scalability

OpenScape Contact Centre Enterprise V8 Data Sheet Issue 1 OSCC Enterprise V8 Customer Presentation – Customer Value Presentation